Avident delivers specialised and discreet process serving services across Bristol, Cheltenham and the South West, as well as national coverage across England and Wales. We are instructed by solicitors, legal professionals, businesses, and private clients who require reliable service of legal documents carried out lawfully, efficiently, and with clear evidential integrity.

We understand that effective service is often determined not by volume of attempts, but by timing, planning, and persistence. Our approach is therefore deliberate, flexible, and results-focused, ensuring service is effected correctly and defensibly in accordance with the Civil Procedure Rules.

Strategic & Out-of-Hours Service Attempts

Out-of-hours attendances are a core part of our operational approach and are actively prioritised, not treated as an exception. Many subjects are most likely to be encountered early mornings, evenings, or weekends, and our service strategy reflects this reality.

Our fixed fee includes up to three attendance attempts, with out-of-hours visits forming a key part of those attempts, significantly increasing the likelihood of successful personal service. Same-day service is available for urgent instructions, and we aim to complete most matters within 24 hours of instruction.

Personal Service & Legal Awareness

We regularly serve a wide range of legal documents, including claim forms, statutory demands, court orders, injunctions, and family proceedings. Our operatives and associates are fully conversant with the legal requirements surrounding the service of process and understand the consequences that defective service can have on proceedings.

Instructions commonly relate to:

• Insolvency and debt recovery matters
• Family law and divorce proceedings
• Tenancy and property disputes
• Anti-social behaviour orders
• Civil and commercial litigation

Each instruction is handled with a clear understanding of what constitutes “good service” in the relevant legal context.

Integrity-Led Evidence & Reporting

To provide additional reassurance and transparency, all attendances are documented with date- and time-stamped photographic evidence. This practice strengthens evidential integrity and provides clients with clear confirmation that attendances have been genuinely undertaken — an approach not universally adopted within the industry.

Proof of service is provided by way of a signed statement or certificate of service. All proof of service documentation is included within our standard fees.

Discreet Attendance & Added Value Enquiries

Attendances are planned carefully to maximise the prospect of service while remaining proportionate and cost-effective. Our agents are trained to act with discretion, sensitivity, and professionalism always, particularly in sensitive or high conflict matters.

Where relevant, local enquiries may be undertaken during attendance. Any useful information obtained relating to the subject or business concerned is included within the service report at no additional charge, assisting clients in determining next steps. This is particularly valuable in insolvency and debt-related cases.

Local Expertise, National Reach

While we are well established in Bristol, Cheltenham and the wider South West, Avident operates with ease across England and Wales through a trusted national network of professional process servers. All instructions are centrally managed to ensure consistency, accountability, and quality control, regardless of location.

Not all process servers can offer this level of strategic planning, evidential transparency, and nationwide coverage. If you require dependable service backed by integrity and experience, Avident would be pleased to assist.